Privacy Policy

Welcome to Cool Care Tech (CCT).

At Cool Care Tech (“CCT,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide to us when you use our services, contact us, or make a booking.

This Privacy Policy explains how we collect, use, protect, and handle your personal information.

1. Information We Collect

When you contact us or book our services, we may collect information such as:

  • Customer name
  • Mobile/telephone number
  • Address or service location
  • Booking date and time
  • Service details and requirements
  • Other information necessary to provide our services

We only collect information that is reasonably necessary to provide and manage our services.

2. How We Use Your Information

We may use your information to:

  • Confirm and manage your bookings
  • Contact you regarding your service
  • Send our field team to the required service location
  • Provide and improve our services
  • Respond to customer questions or requests
  • Maintain service records and business operations
  • Protect against fraud, misuse, or unauthorized access

3. Protection of Customer Information

We take reasonable steps to keep customer information safe, secure, and confidential.

Customer information such as booking details, name, mobile number, address, and service information is handled only for legitimate business and service-related purposes.

Our field team is expected to maintain the security and confidentiality of customer information and to use such information only as necessary to perform the assigned service.

4. Disclosure of Information

Cool Care Tech does not sell, rent, or unnecessarily disclose customer personal information to third parties.

Customer information may be shared only when reasonably necessary to provide the requested service, such as with an authorized CCT field technician assigned to a booking.

We may also disclose information where required by applicable law, legal proceedings, or a lawful request from a government or regulatory authority.

5. Customer Confidentiality

We respect the privacy of every customer. Information received during the booking and service process should be treated as confidential by our staff and field team.

Our team members are expected to avoid unauthorized use, disclosure, copying, or sharing of customer information.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

7. Data Retention

We may retain customer information for as long as reasonably necessary to provide our services, maintain business and service records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

8. Customer Rights

Depending on applicable law, customers may have rights regarding their personal information, including the right to request access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact Cool Care Tech using the contact details provided below or on our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements. Any updated Policy will be made available through our website or other appropriate communication channels.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Cool Care Tech (CCT)

Email: techcoolcare@gmail.com

Mobile: +91 93160 92485

Address: Nava Naroda, Ahmedabad, Gujarat – 382330

By using our services or providing your information to Cool Care Tech, you acknowledge that you have read and understood this Privacy Policy.